CHRISTMAS 2024
Enjoy 3 festive courses with the option to go extra with a cocktail included for everyone.
Theatre served
Theatre served
We understand that plans may change, and sometimes, reservations need to be cancelled. However, cancellations can significantly impact our business, so we have implemented the following policy for bookings at our bar and restaurant:
You will receive a confirmation email for your booking with the details of your reservation.
A valid credit/debit card or a pre-authorised payment may be required to secure the booking.
For parties of 7 or more guests: your deposit is non-refundable. However, if you cancel within 72 hours of your booking, we can move your deposit to a future date or add the funds to an Alchemist gift card.
We require final party numbers two weeks before the date of your booking to guarantee your full deposit back. Amendments made less than two weeks before your booking will result in a deduction of your deposit amount based on the number of attendees on the day.
Cancellations made within the specified cancellation window will not incur any charges.
Deposit payments will come off your final bill on the day. We are unable to refund the deposit on to a member of the group’s payment card.
In the event of a no-show (failure to arrive without prior notice), a no-show fee will be charged of £10pp.
We require 48 hours’ notice to cancel pre-authorised bookings.
Any bookings cancelled less than 48 hours’ before the time of the reservation, will be charged £10pp.
All cancellations and booking amendments must be communicated directly to the restaurant via phone or email.
In the event of unforeseen circumstances beyond your control, such as natural disasters, government-imposed restrictions, or other major events, we will work with you to reschedule the event or find an appropriate solution.
Group bookings and events (e.g. buy-outs, large bar reservations etc.) have specific cancellation policies which you will be informed of at point of booking.
We value your understanding and cooperation in adhering to these guidelines. It allows us to provide the best experience for all our guests and ensure a smooth operation. Thank you, we look forward to welcoming you!
_____________________________________
A full venue buyout requires a non-refundable deposit or minimum spend at point of booking to secure the reservation.
The deposit or minimum spend amount will be communicated during the booking process and will be deducted from the total event cost.
The cancellation window for full venue buyouts is a minimum of 2 months before the scheduled event date.
If the cancellation is made within the specified cancellation window (at least 2 months before the event), the non-refundable deposit can be moved to a future date.
If the cancellation is made after the specified cancellation window has passed, the full event cost will be charged, including any additional pre-ordered items.
In the event of unforeseen circumstances beyond your control, such as natural disasters, government-imposed restrictions, or other major events, we will work with you to reschedule the event or find an appropriate solution.
Changes to the event date must be communicated to us at least 2 months prior to the event.
As soon as the deposit or minimum spend has been paid, changes to the number of guests won’t result in a refund of the total value. The pre-agreed minimum spend would still need to be met.
Our menus are subject to change, please note this may affect the pricing of menu items. We will ensure we give you a months’ notice for any changes to your initial event proposal.
Refunds, if applicable, will be processed according to the terms outlined in this cancellation policy.
Refunds will be issued to the original payment method.
We value your understanding and cooperation in adhering to these guidelines. Our aim is to provide exceptional service and ensure the success of your event. We look forward to hosting your special occasion.
